FAQ

General Product Questions

What types of bedding materials do you offer?
We offer a wide variety of bedding materials to suit different preferences and needs. For sheets, you can find options like cotton, which is breathable and soft; linen, known for its durability and natural texture; silk, offering a luxurious and smooth feel; and microfiber, which is affordable and easy to care for. In terms of fillings for duvets and pillows, we have down for excellent insulation and loft, as well as synthetic alternatives like polyester that are hypoallergenic.

How do I choose the right size of bedding for my bed?
It depends on the size of your mattress. For a twin - sized mattress (39" x 75"), you'll need twin - sized sheets, a duvet or comforter designed for a twin bed, usually around 68" x 86". A full - sized mattress (54" x 75") requires corresponding full - sized bedding. Queen - sized mattresses (60" x 80") should be paired with queen - sized sheets, duvets typically 90" x 90" or 90" x 92", and king - sized mattresses (76" x 80") need king - sized bedding. Our size guide on the product pages can also assist you in making the right choice.

Are your bedding products hypoallergenic?
Yes, we understand the importance of hypoallergenic bedding for those with allergies. We have a selection of products made from hypoallergenic materials. For example, some of our pillows are filled with synthetic fibers that are designed to resist dust mites and allergens. Additionally, our down - filled products often have allergen - resistant covers to provide a comfortable and allergy - friendly sleep environment.

Order - related Questions

How long does it take to process an order?
We strive to process orders as quickly as possible. In most cases, orders are processed within 1 - 2 business days. However, during peak seasons or in case of high order volumes, it may take up to 3 business days. You will receive an email confirmation once your order has been processed.

Can I cancel my order?
If you wish to cancel your order, please contact our customer service as soon as possible. If the order has not yet entered the shipping process, we will do our best to cancel it. However, if the order has already been shipped, you may need to follow our return policy to send the products back.

What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. You can pay using major credit cards such as Visa, MasterCard, American Express, and Discover. We also support digital wallets like PayPal, ensuring a secure and seamless payment process.

Shipping and Delivery

How much does shipping cost?
Shipping costs are calculated based on the weight of your order, the shipping destination, and the shipping method you choose. During the checkout process, you will be able to see the exact shipping cost before finalizing your order. We also offer free shipping on orders above a certain amount, which is clearly indicated on our website.

What shipping carriers do you use?
We partner with reliable shipping carriers such as FedEx, UPS, and USPS (for domestic orders in the United States). These carriers ensure timely and secure delivery of your bedding products. You can track your order using the tracking number provided in your shipping confirmation email.

How long will it take for my order to be delivered?
Delivery times can vary depending on your location and the shipping method selected. For standard shipping within the United States, it usually takes 3 - 7 business days. Express shipping options are available for faster delivery, typically within 1 - 3 business days. International shipping times may range from 7 - 21 business days, depending on the destination country.